FAQ

A: Our products are widely used in a variety of industries, including heavy-duty transportation (such as dump trucks and trailers), agricultural machinery (dump trucks and tillers), sanitation equipment (garbage trucks and road sweepers), and industrial machinery (machine tools and lifting equipment). We offer both standard and customized products to meet diverse operating requirements.

A: Yes. Our telescopic cylinders, welded cylinders, and support cylinders are all made of high-strength steel and feature high-quality sealing systems. They undergo 100% overpressure testing and are resistant to high frequency, high pressure, and wear. They are particularly suitable for high-intensity applications such as dump trucks, compression equipment, and snow clearing.

A: Yes. We offer replacement hydraulic cylinders from brands such as Hyco®, Parker®, Commercial®, Custom Hoist®, Hyva®, and Mailhot®, meeting the versatile needs of both OEM replacement and aftermarket repair markets.

A: We provide full-process customization services, supporting structural and performance customizations including size, bore, stroke, mounting method, interface type, and surface finish. Please provide samples, drawings, or application requirements, and our engineering team will assist with the design.

A: Common configurations include: front-mounted telescopic cylinders, bottom-mounted cylinders, welded cylinders (Clevis, Cross Tube, Threaded), and tie-rod cylinders (2500 PSI/3000 PSI), meeting various installation methods and operating environments.

A: Absolutely. We have an experienced export team with a deep understanding of the size and compatibility requirements of mainstream devices in markets like North America, Europe, and Australia, enabling us to provide precise localized solutions.

A: We do offer proofing services. Sample fees vary depending on whether the product is standard or custom. For standard products, samples are available at a low cost or are free of charge. For custom products, a quote is based on the complexity of the design. Please contact sales for details.

A: We support small orders for standard models, such as repair and replacement orders. The MOQ for custom products is negotiable.

A: Yes, we offer a one-year warranty from the date of product arrival, covering material and manufacturing defects.

A: We promise a quick response. Our technical team will assist in analyzing the cause of the issue. If confirmed, we can provide repair, replacement, or return, and provide subsequent compensation based on the extent of the customer's losses.

A: We are ISO9001 and TS16949 certified, and we conduct internal continuous audits to ensure consistent adherence to manufacturing and quality control standards.

A: All hydraulic cylinders are treated to be dust-proof and moisture-proof, then packed in special wooden boxes or reinforced cartons with anti-collision tape. Packaging can be customized to ensure safe and reliable long-distance transportation.

A: We support a variety of international trade terms, including FOB, CIF, DDP, and EXW. Shipping options include sea, air, or rail, depending on the customer's location.

A: Yes. We have extensive global export experience and can assist customers with completing the required customs clearance documents, certificates of origin, CE certification, third-party inspection reports, and other supporting documents.

A: Yes. We provide OEM hydraulic cylinder support services to many large companies in North America, Australia, and Europe. We also welcome ODM cooperation with brands to build long-term supply relationships.

A: We welcome regional agency and distribution cooperation models, and can provide product authorization, price support, material promotion, technical training and other services. Specific policies can be explained in detail by the exclusive sales manager.